Questions

Everything customers ask before a first order. If yours is not here, message us on WhatsApp — we reply within one working day.

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How do I pay?

Cash on delivery, across Pakistan. You pay the courier when your parcel arrives. Please keep the exact amount ready, as couriers cannot give change for large notes.

When will my order arrive?

You can check the parcel’s condition from the outside, but it can only be opened after payment. If anything is wrong once you open it, photograph it and message us within 48 hours and we will sort it out.

Why has nobody called me yet?

Check the number on your order is correct and reachable. We try three times over 48 hours; if we cannot reach you, the order is cancelled automatically and the stock is released.

What size should I order?

Our abayas are cut generously. Check the size guide for measurements, and if you are between sizes, size down for a closer fit or stay with your usual size for more room.

Message us with your measurements if you are unsure — we would rather help you choose than process a return.

Can I exchange for a different size?

Yes, within 14 days. The quickest route is to return the original for a refund and place a new order so your replacement is not waiting on the return. Tell us when you request it and we will hold the size where we can.

How do refunds work if I paid cash?

By bank transfer, Easypaisa or JazzCash, to an account in the name of whoever placed the order. We ask for those details once the return reaches us and passes inspection, then pay within 7 working days.

Who pays for return postage?

We do, if the item is faulty, damaged or not what you ordered. You do, if you changed your mind or the size was wrong.

Can I return hijab pins or accessories?

Only if the packaging is unopened. Once opened we cannot accept them back for hygiene reasons, unless they arrived faulty.

Will the colour match the photos?

Close, but screens vary and dye lots shift slightly between runs. If a piece is materially different from its photograph, treat it as faulty and contact us.

What is included in a set?

It varies by piece, and every product page lists exactly what is in the box under Set includes. Most of our abayas come with a matching hijab; many also include an inner, a belt or a scrunchie.

Do you deliver outside Pakistan?

Message us on WhatsApp at +92 318 5172171 and we will tell you what is possible for your country.

Still stuck?

Message us on WhatsApp at +92 318 5172171 or email modestybytayyaba@gmail.com. We reply within one working day.