Refund policy

RETURNS

You have 14 days from the day your order is delivered to request a return. To be accepted, an item must be unworn and unwashed, in its original condition, with all tags attached and in its original packaging.

To start a return, message us on +92 318 5172171 or email modestybytayyaba@gmail.com with your order number and a photograph of the item. Please do not post anything back before we confirm — returns sent without confirmation cannot be traced to your order and may not be refunded.

ITEMS WE CANNOT ACCEPT BACK

- Hijab pins, magnets, clips and other accessories once the packaging has been opened, for hygiene reasons
- Items marked Final Sale at the time of purchase
- Items returned after the 14-day window has closed
- Items that have been worn, washed, altered, scented or damaged after delivery

This does not affect your right to a remedy where an item arrives faulty, damaged or is not what you ordered.

FAULTY OR INCORRECT ITEMS

If an item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with photographs. We will arrange collection at our cost and send a replacement or a full refund, including the delivery charge you paid.

WHO PAYS RETURN POSTAGE

Where an item is faulty, damaged or incorrect, we cover return postage. Where you are returning an item because you changed your mind or it did not fit, return postage is yours to pay, and the original delivery charge is not refunded.

HOW REFUNDS ARE PAID

Because all orders are paid in cash on delivery, we cannot reverse a card payment. Approved refunds are paid by bank transfer, Easypaisa or JazzCash to an account in the name of the person who placed the order. We will ask you for those details once the return has been inspected.

Refunds are processed within 7 working days of the returned item reaching us and passing inspection. The time it then takes to appear in your account depends on your bank or wallet provider.

EXCHANGES

The fastest way to exchange for a different size or colour is to return the original item for a refund and place a new order, so your replacement is not held up while the return is in transit. Tell us when you request the return and we will reserve the size you want where stock allows.

REFUSED AND UNDELIVERED ORDERS

If you refuse a cash-on-delivery parcel at the door or are unreachable for delivery, the parcel returns to us and the order is cancelled. We may ask for advance payment on future orders where this happens more than once.

CONTACT

Modesty By Tayyaba
WhatsApp: +92 318 5172171
Email: modestybytayyaba@gmail.com

We reply to messages within one working day. The return address is printed on your parcel, and we confirm it again when we approve your return.